Order Cancellation

How can I cancel an order?
You can cancel your order directly from the confirmation email within 1 hour of placing it. Simply scroll down to the “Changed Your Mind?” section and follow the instructions. If it’s been more than 60 minutes, please email us at info@genstreamiptv.com, and we’ll assist you in finding an alternative solution.

I accidentally canceled my order. Can I reinstate it?
If you’ve canceled your order but wish to proceed with it after all, the easiest option is to place a new order at checkout. Feel free to reach out to info@genstreamiptv.com if you have any questions or need help.

I canceled my order but want confirmation that it went through.
When you cancel an order using the link in your confirmation email, you’ll receive another email confirming that the cancellation was successful. If you haven’t received this confirmation, contact us at info@genstreamiptv.com with your original order number, and we’ll check the status for you.

I don’t see an option to cancel my order. What should I do?
If your order includes a gift card or if you don’t see the cancellation option, please email info@genstreamiptv.com as soon as possible. Include your order number and the details of your cancellation or change request, and we’ll assist you right away.

At Genstream IPTV, we’re here to ensure a smooth experience. Don’t hesitate to reach out for any assistance!